Add on

[Ruthann1234]

I have added funds to my account and am trying to add on US package with data ….. for over a few days it will not let me add the add on tho my plan. It says oooops something went wrong and try again later. This is very frustrating as I am travelling. Please help. 

[darlicious]

@Ruthann1234 

It may just be easier for now while the IT department works on fixing all of the self serve glitches for you to use the 611/IVR system to buy US Roaming add ons (as previously mentioned.) You still have to wait out the 24 hours between add on expiry to purchase the same US Roaming add on. More info below...

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-...

[Timer]

@Ruthann1234 

as mention by @dust2dust 

there other option to buy it  Add-ons U.S roaming 10 day package, but before enter the bordering U.S.

to you have a service.

call *611 press 2 and 3 and see at  photo  which add-ons roaming you want to buy it, and you need your 4 digit PIN.

[dust2dust]

Another option is that if you've added money and you know your 4 digit account pin then you can dial 611 and add the roaming add-on. Or 1-855-4pu-blic.

[Timer]

@Ruthann1234 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page

and buy it Add-ons for U.S roaming 10 day package  when visit U.S

[JK8]

@Ruthann1234 

Try clearing your browser cache and cookies. Close browser and then open a new window in incognito. Try chrome.