Add on not working

[Bill011]

@CS_Agent my long distance add on doesn’t work. I have 300 international long distance minutes and I’ve only used 7.8% according to my account. When I try to make an International call it says: I’ve used all available minutes. Any tips?

[Bill011]

thank is a disappointing misread. Thank you everyone for your replies. 

[LitlLdy · Accepted solution]

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@dust2dust wrote:

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@Handy1 wrote:

@Bill011  You need US long distance add on to call the US or one of the new CAN /US plans to call the US 

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@Bill011- ^^ this ^^ The 300 minute add-on does not include the US. Click on the little spinner refresh icons lower down to make sure you're seeing the current list of add-ons. Maybe you have the more is merrier freebies. Maybe you have the 1000 minute add-on. Or maybe they're all gone.
And yes what are the first 6 digits of the number you're trying to call? There's a handful of restricted ones.

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@Bill011 , The add-on you purchased isn’t US long distance minutes 😞 

300 International Long Distance Minutes

[dust2dust]

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@Handy1 wrote:

@Bill011  You need US long distance add on to call the US or one of the new CAN /US plans to call the US 

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@Bill011- ^^ this ^^ The 300 minute add-on does not include the US. Click on the little spinner refresh icons lower down to make sure you're seeing the current list of add-ons. Maybe you have the more is merrier freebies. Maybe you have the 1000 minute add-on. Or maybe they're all gone.
And yes what are the first 6 digits of the number you're trying to call? There's a handful of restricted ones.

[softech]

@Bill011  your Long distance add-on does not expire. 

Which US area code you are calling?

and please login My Account using Incognito mode and check if the add-on still there and how many minutes left

and a quick workaround, download VoIP TextNow and you can make free calls to US

[Handy1]

@Bill011  You need US long distance add on to call the US or one of the new CAN /US plans to call the US 

[Bill011]

The mins were purchased over a year ago so this isn’t a new add on 

[Bill011]

I purchased the mine over a year ago so the phones been turned on and off/browser reset a few times 

[Bill011]

I live in Canada and I’m trying to call the US. I bought the mins over a year ago so the phone has been turned on and off a few times 

[Dunkman]

@Bill011 

Which country are you trying to call?  Are you able to call other numbers in the same country?

You could also try a network reset of phone (this will erase saved Wifi settings). 

[BKNS27]

@Bill011 

Try two things, refresh your browser by clicking on the circular arrow and reboot your phone by powering off then back on,

[Handy1]

@Bill011  Try rebooting the phone and try this 

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info