Add-on didn't activate

[Hypengyophobia]

Good Morning Everyone

I purchased a data add-on last month after running out of data on my plan. It didn't activate on my account and I was unable to use data until the billing cycle reset. Is there a way to seek a credit for this purchase or a way to activate it this month instead?

Thank you for your time.

[will13am]

@Hypengyophobia, can you check to make sure the add-on was purchased.  Look at the payment history.  It would show there.  If the add-on was purchased and not used, the remaining data would show in the overview page.  In the event that the second step in the add-on purchase was not completed, the top up would have gone towards the renewal.  This would become apparent by looking at the payment history. 

[Anonymous]

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@Hypengyophobia wrote:

Good Morning Everyone

I purchased a data add-on last month after running out of data on my plan. It didn't activate on my account and I was unable to use data until the billing cycle reset. Is there a way to seek a credit for this purchase or a way to activate it this month instead?

Thank you for your time.

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It's a two step process to add. Put funds into your Available Funds and then purchase the add-on. Once you see it in your Overview page then restart the phone. The add-on will stay there until consumed. Think of it now as your extra if you do go over again.