09-05-2022 03:24 PM
Hi added us roaming. Roaming data no working. Requesting for refund $ 20 pr considering switching to other reliable cellular providers.
Solved! Go to Solution.
09-06-2022 01:46 AM
Already tried restarting phone on the very first day of adding data. Not worth troubleshooting considering I have only one mor day in the US
09-05-2022 09:25 PM
@Osotua it was within 10 days that you successfully added the Roaming addon to your account, was it?
Try restarting your phone or do a reset of the device's network settings, to help get connected to the proper network.
Get Help Article for Roaming and things for reference:
09-05-2022 09:10 PM
What's the make and model of your phone?
09-05-2022 08:43 PM
@Osotua you meant you cannot use data at all there?
make sure you enable Roaming Data.
you tried both T-Mobile and AT&T and neither working for you?
09-05-2022 08:38 PM
09-05-2022 06:55 PM
09-05-2022 03:33 PM
@Osotua- Did you try to manually connect to T-Mobile? Did you turn on roaming data? Maybe have a go at trying AT&T as well. Did your normal data work when you were at home? Data should theoretically work.
09-05-2022 03:29 PM - edited 09-05-2022 03:30 PM
Read the link post with info on Public mobiles US roaming add-ons. Make sure you follow the instructions on how to make sure the roaming add-on will work and the limitations to voice services. If you need more help or troubleshooting after you implement the methods needed to ensure your US roaming add-on will work we can help you. then.
While customer support are very willing to give credits where credit is due technically all purchases are non-refundable and they will not credit your account if you do not try to get your US roaming to work and if you plan on leaving a credit will not help you.
09-05-2022 03:26 PM
@Osotua hi if you would like a refund/credit
you need to contact a customer service agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
check your community envelope for a reply