Add-Ons

[RapNugget]

As of May, I have never received my paid add-ons, which was the 250Mb plan.

[Staliger]

@RapNugget Are you sure your Autopay is enabled? If it is, the 250mb of data should be on your account.

[geopublic]

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@RapNugget wrote:

As of May, I have never received my paid add-ons, which was the 250Mb plan.

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@RapNugget  Public Mobile offers two data add-ons (Used within Canada) 1GB for $15 and 200MB for $10. Public offers as US Roaming 250MB data add-on that can only be used within the US. Which one did you purchase?

Note purchasing a data add-on is a two step process.

1. Add the funds to your account
2. Purchase the add-on

Check you account balance to see if the amount is still there.

[popping]

@RapNugget 

If you have the $15 plan, you will get the bonus 250MB data if and only if your enable the autopay.  You may setup your credit/debit card on your account.  Double check again to make sure that you had enabled the autopay. 

Refer to the bottom of your overview page - Autopay section for details.

Have a better and better days!

[JoyLuck]

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@RapNugget wrote:

As of May, I have never received my paid add-ons, which was the 250Mb plan.

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There is no paid add on of 250 MB.

Are you on the $15 plan on autopay which would give you 250 MB?

Check self service if on the $15 plan it should look something like this unless your data has been used up then it will not appear. You can then check your usage history in self service.