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Add On

Greyhound
Great Neighbour / Super Voisin

I purchased an add on for 500 minutes in Canada. The amount was taken from my credit card. I have not gotten the 500 minutes in my account

5 REPLIES 5

Yes, it does. You’re good to go!

 

And the best thing about these add-ons @Greyhound  is they never expire until they are fully consumed.

@Greyhound  Yes it will only get used once you plan mins are used up and the add on will roll over till you use them all up 

Greyhound
Great Neighbour / Super Voisin

The my account screen is somewhat confusing. In my account displays the following.

Left hand side says

Plan Usage

Current Plan Cycle: Jan 12, 2023 - Feb 11, 2023

Minutes Usage

100 Minutes Canada-Wide Talk

96.00 mins used
4 mins left

Add-On Usage

0.0%
500 mins
500 min Canada-Wide Long Distance
500 mins left
The right hand side says
Add-On Usage
0.0%
500 mins
500 min Canada-Wide Long Distance
500 mins left
 
Does that mean I do have 500 minutes when the 4 minutes are used up?
 

Handy1
Mayor / Maire

@Greyhound  Try this 

Check add-ons /mins /Data

Handy1_0-1675448633548.png

 

For most up to date account info

 

dabr
Mayor / Maire

@Greyhound   Try refreshing your account page with the little refresh icon bottom right or login with incognito/private mode or another browser as you're probably seeing old info due to caching issues with PM's self serve account.

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