hi @KarenCarlson
can't you put your old sim card back to get the porting text? or if old carrier has eSIM, just reenable it on the phone
and your PM sim is already register, you can test to see if it works, you don't have to "reactivate" it
but you can also ask PM to help and check
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
