Activation

[williamceriharr]

I signed up 10 days ago but still no phone service.  When I try to sign on to My Account it sends me a 6 digit code but as my phone says " Mobile network not available " I cannot receive it.  Therefore  I cannot contact PB as my phone  does not work.  Is PB available to talk to on the internet alone without using a phone ?

[hTideGnow]

hi @williamceriharr if your sim not fully avtivated, you won't receive 2FA test and you won't get to receive via email or other ways

did you try your sim on another phone? tried Reset Network Settings?

if same, ask PM support agent for help , you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@williamceriharr  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@williamceriharr wrote:

I signed up 10 days ago but still no phone service.  When I try to sign on to My Account it sends me a 6 digit code but as my phone says " Mobile network not available " I cannot receive it.  Therefore  I cannot contact PB as my phone  does not work.  Is PB available to talk to on the internet alone without using a phone ?

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Hello @williamceriharr 

Try clicking on "Didn't get Code". There should be an option to send to email. If there isn't, this is how to contact a CS Agent to resolve it.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.