Activation

[E2011104]

So i goofed up and did the port at activation.   I see my Rogers sim has now gone dead but I'm not getting anything on Public.   Because I did the port as part of the activation do I need to wait the 5 hours for the port to complete ....  do i not get a temp number if I port in activation

[hTideGnow]

hi @E2011104 

add to what @Chalupa_Batman said, if you have iPhone, make sure Turn on this line is toggled on.  And remove Rogers sim card if it is physical 

you can also Reset Network Settings and try again

If you messaged support agent, they will reply via the Community inbox 

[Chalupa_Batman]

Hey @E2011104 

If you've used an eSIM, go into your eSIM settings and confirm you've place Public Mobile eSIM as your primary. If it's not set as your primary, then do so and then reboot. Even though it can take up to 2 hours for the number to come across, usually once your other provider is no longer working, the port should have gone through. If that  doesn't work then please use @hTideGnow phone number they sent to your private mailbox top right corner.

[hTideGnow]

hi @E2011104 

if a sim provisioning issue, just message support agent here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[E2011104]

Apparently porting was successful but I'm still dead.   Perhaps the provisioning and esim download didn't work properly

[Chalupa_Batman]

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@E2011104 wrote:

Thanks .... yes the request came through from Rogers and I replied Yes.   Looks like the esim loaded as well

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Hey @E2011104 Is your phone working now?

[E2011104]

Thanks .... yes the request came through from Rogers and I replied Yes.   Looks like the esim loaded as well

[hTideGnow]

hi @E2011104 

did you get a text from Rogers and you replied Yes?

Sound like the number not ported yet. But check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox