Activation

[Lindayehs]

@CS_Agent  please help 

Purchased a subscription for my husband and abandoned activation halfway through cause we realized we could complete eSim and number for him on my phone

now he has bought HIS own package but can’t complete his activation because there is a a halfway done suspended one on my  phone 

i want to cancel the activation I’ve got for him !! Help! 

[Handy1]

@Lindayehs  They should respond with In the hour asking some verification questions before helping you , just keep an eye on your community in box or use this link to their reply 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Lindayehs]

Thanks I sent  a msg 

[Handy1]

@Lindayehs  Please use this direct link to message support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Lindayehs]

No two different emails. I tried to do a Ticket but that’s not working either

not my best experience starting off  😞 

[Handy1]

@Lindayehs  hopefully you didn’t try use the same email for both accounts each account needs it own email .Please use this direct link to submit ticket with support , and remember all activations need be completed on the app now 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437