Activation stuck at step 3 (Review & Pay)

[Cruz]

I am a new customer and I tried to signup for $34 for 50gb. The payment went through but got an error and currently, it's stuck at Step 3.

[Cruz]

Sorry, my mistake on that. It's $34 for 40Gb. I paid $40.95 including tax and physical sim card to be shipped.

[Phil_Adelphus]

@Cruz   I see a $34 for 40gb in Alberta but not 50gb.  The $34 for 50gb seems to be Quebec only.  I don't know if that could be the cause of your problem.  

[Cruz]

I am in Alberta

[Phil_Adelphus]

@Cruz   Are you in Quebec?  That plan isn't offered in the other provinces, or at least not in BC, NS or ON.

[Andy85]

Hello @Cruz,

It sounds like you encounters a technical issue that might need to be resolved through submitting a ticket as outlined in your screenshot. It will likely be an easy fix once you submit the ticket to customer support. 

You can do so by using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.

[Handy1]

@Cruz  Please submit ticket with support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437