Activation problem

[Kaipham]

My eSim has already actived but I still can’t receive text

[hTideGnow]

HI @Kaipham 

just text?  you sure you are receiving incoming calls?  Even people in other carriers like Rogers?

Likely your porting was not completed  I will send you the porting team number to your community inbox.  Please call them

[Frugal]

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Handy1]

@Kaipham  Have you rebooted  the phone ? Can also try resetting network settings see if that helps also . Just know that doing this will erase and wifi passwords you may have so you have to re enter  them and re lair and Bluetooth devices you have connected