Activation/payment problem

[jnutt1313]

I have a new phone with a new sim and I have gone through the whole process. Then I came up to a processing error. It told me to go back to the login page.

I go back fill in everything again and now it won't accept the sim card. 

It seems everything has gone through, including the friend referral but the phone does not work.

I have spent two days trying to activate my friends phone.

[NDesai]

---

@ShawnC13 wrote:

@Anonymous, you are an hour late as the moderators have already replied and are helping this customer.  No need for the thread to continue if Moderators are on it.

---

Robots sometimes have a hiccup too 😉

[ShawnC13]

@Anonymous, you are an hour late as the moderators have already replied and are helping this customer.  No need for the thread to continue if Moderators are on it.

[Anonymous]

First try it different browser internet, 

if you have credit card expiry date.

First you have to removing the existing card and add your new credit card

You have to Re-enter credit card information .

Like your name and credit card number and expiry date.

if not working you have to try to log out from your account and close all browser internet after 5 mint login.and if you dont working 

you need send a private message To

public mobile customer support team (Moderators)>> Click here 

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

• Monday to Friday from 9 AM to 9 PM Eastern time.
• Saturday and Sunday from 9 AM to 7:30 PM Eastern time.

And be patient please

Good Luck

[Jose_F · Accepted solution]

Hi jnutt1313,

I have responded privately, so you can safely share the details with us.

Sincerely,
José.
Public Mobile Moderators Team.