Activation not working

[Lunafe]

Activation finished but line is not working 

[Yummy]

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@Lunafe wrote:

Activation finished but line is not working 

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We will need more details...

Did you port number?

What your account says? Active?

Does your phone show Public Mobile as provider?

Can you do Anything? SMS, phone, Internet at all?

[BeachNBeer · Accepted solution]

@Lunafe  I sent you a private message with the Porting Teams phone number. Incase it's a porting issue. Public Mobile does not want the number posted on the forums anymore. It's in your inbox

[hTideGnow]

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@Lunafe wrote:

Previous phone service provider is cancel and the phone number is been transferred to public mobile but the line is still not working 

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HI @Lunafe , does your phone shows No service?   It sounds like just a SIM provision issue.  Open a ticket with PM Support using chatbot: https://publicmobile.ca/chatbot
Follow these these to get to ticket open page quicker:

1. type: Activation
2. click "Activation isn't working"
3. click "Other/Error code 821"
4. click "Contact Us"
5. Click "Click here to submit a ticket"
6. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[BeachNBeer]

@Lunafe  When you activated and entered your phone number to transfer. Was your old provider account still active?. They send you a text that you have to reply YES to too confirm the transfer. Did you go through that step?

[Anonymous]

@Lunafe 

are you getting new number or Transfer your old number to public mobile, if so

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you miss it put it back your old SIM card and try to see the SMS,

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

and do some troubleshoot your device,

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

[Lunafe]

Previous phone service provider is cancel and the phone number is been transferred to public mobile but the line is still not working 

[BeachNBeer]

@Lunafe  Anything working? Did you bring number from another company or new number?. Make of phone?