To hopefully reassure you, I had this exact problem yesterday when I ported over. In my case, it was because I provided the wrong IMEI number that the freedom eSIM was using (my phone has 2 IMEIs). Messaging CS Agent as mentioned by Handy1 is what got me sorted out. I provided my Freedom account number (and proper IMEI number just in case) in the message. It took a few hours but they reinitiated the port, I replied YES to the freedom text and everything was done this morning.
Don't worry everything will work out 🙂
