Activation issue with sim card

[Mcouts]

Hello, I switched from Koodo to public mobile and during my SIM card activation I had transferred my existing number which caused me to lose connection before the activation finished. The SIM card nunmber is showing on my account but my phone is in sos mode (no service or data). How do I go back to complete the activation?

[Phil_Adelphus]

@Mcouts  Is your Koodo account still active?  Is/was it prepaid or postpaid?

[slusagm]

you lost connection because the koodo sim is disabled? were you using physical or esim for Koodo and Public Mobile?

[Handy1]

@Mcouts  Try rebooting the phone first if you haven’t already or reset network settings . See if that helps if still no reach  each out to support to help 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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