Activation failure

[mikeymatic]

Want to transfer a landline number from Bell however incomplete activation error.

[Rhonec]

Here are the steps I (under my other account), had to go through to get my UleFone RugKing 3 Pro working on Public Mobile:

@Serge-E wrote:

Got it figured out, at least for the EluFone RugKing 3 Pro. 

The phone's VoLTE feature was turned off (at factory).  The trick was to find how to turn it on ...

1. Open the Phone or Dialer app and Dial *#*#83781#*#*
2. In the engineering mode menu, find "VoLTE / VoWIFI settings".
3. Tick "voLTE whitelist enable" and then "voLTE Enable".

The device will need to be restarted for this change to take effect.

The info was found after about a week of deep searching on the website.  Neither UleFone, Public Mobile nor other providers (Telus, Bell, Rogers, etc.) shared the slightest clue.

The APN also needs to be properly set for full compatibility on Public Mobile.  I suspect this is also true with other providers.

[hTideGnow]

hi @Rhonec 

not all phones are easy.  We know the dial sequence for Xiaomi and no more  😞

what is the code for RugKing?

[Rhonec]

I know.  I had to search the answer for about a week.  I posted, under my other account, the details.  I'll dig it out.  It gives steps, for the RugKing.  Other phones will be somewhat similar ... short of the dial sequence to enter "engineering mode".

[hTideGnow]

---

@Rhonec wrote:

I simply had to get into its "engineering mode" to turn on VoLTE and Whitelisting as well as add the correct APN.

So take IMEI checker results with a grain of salt.

---

HI @Rhonec 

it's only "grain of salt" because you know how to get into "engineering mode" to turn on VoLTE.  Most are consumer users and they won't know too much about that

[Rhonec]

The IMEI checkers aren't all they are acclaimed to be.

My EluFone RugKing 3 Pro showed as not compatible on ALL IMEI checkers tried.  It turns out it is compatible, I simply had to get into its "engineering mode" to turn on VoLTE and Whitelisting as well as add the correct APN.

So take IMEI checker results with a grain of salt.

[slusagm]

@mikeymatic if you are not in Manitoba, your phone probably will work for now, using 3G for voice 

But while your phone has VoLTE, it likely not on PM's VoLTE whitelist and won't be able to use it for voice when 3G network is decommissioned in a year or two.  Use the IMEI checker to confirm 

https://www.publicmobile.ca/en/get-help/articles/volte

[mikeymatic]

Hello I have a rugking 3 pro and was wondering is there any other settings for the apn that would restrict the phone from working as I am trying to have a number ported from a landline and taking longer than expected.

[hTideGnow]

HI @mikeymatic 

how long has it been ?  It is normal for landline to port as many as 7 days 

Did you call the porting team and ask for update?     I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[BKNS27]

@mikeymatic 

We are all members like you here on this Community forum. Yo contact a CS_Agent is to type in Submit a Ticket then followed by Contact on the Chat icon. They will reply in your Message inbox.

BTW, porting your landline may take 3-7 days to complete.

[mikeymatic]

Hello, I am trying to have my landline number ported from Bell to Public Mobile and it is taking longer than usual. I have contacted CS Agent several times and the process was delayed due to technical issues with Bell. I was told that Bell had resolved their issue and the porting was started again. I asked to have the issue checked again as the port was still in progress, I was told to contact my new service provider to check on issues. I thought I was contacting my new service provider CS Agent.

[BKNS27]

@mikeymatic 

You need to download the PM app on your phone to start the porting process of your landline. 
Porting of landline will take about 3 days to complete.

[hTideGnow]

hi @mikeymatic 

try reboot the phone and login to the app again to see if it can complete the activation.  If it does, try make an outbound calls.  If you still unable to complete the activation, ask PM support agent for further investigation.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

it is not a porting issue but just an activation activation problem.  Ask PM to check and help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage