Activation failed - No incoming call after port in from bell

[moonsea]

Selected port-in from bell when activating the SIM. Then got the error activation failed. 

Registered an account with the same email address used during activation, it works. The number is partial ported in. Can make calls, receive text, using data with PM. But can't receive calls, the call always routed to Bell's voicemail.

Also found two problems:

1. Selected auto-payment, but it's not regiestered, so there is no $6 credit in the account.

2. The referral is not linked to the account who referred me.

PMed @Shazia_K a few days ago, can't receiving phone calls brought a lot of trouble. 

[moonsea]

Thank you @Rockdaddy22

@Saray_O I have a ticket on this issue, ticket #0776-2956, when you have time, could you please have a look?

Thanks!

[Rockdaddy22]

Hopefully @Saray_O will have time today

[moonsea]

Still not working....

[Rockdaddy22]

Hopefully we can get it solved in the morning, fingers crossed for Monday at the latest.

[moonsea]

Not yet....

[Rockdaddy22]

Did everything get solved?

[moonsea]

Thank you @Rockdaddy22

[Rockdaddy22]

@Shazia_K or @Mary_M IF one of you have time today could you help our friend @moonsea

Please remember, they're extremely busy and they're doing their best to get to everyone as soon as possible. So please try and be patient.

[moonsea]

It's already one week now...

[Rockdaddy22]

I get that, but this place is a zoo right now.

[moonsea]

That's the workaround. But it should be resolved since we already paid for the PM service. 

[Rockdaddy22]

Just keep using that until this issue is resolved. I wouldn't stress to much about it. Some people don't have any service on either sim.

[moonsea]

yep, if using the old SIM, everything is fine. Can still receiving calls, using data...

[Rockdaddy22]

Is your old sim fully functional?

[moonsea]

Btw, it's already 3 days!