Activation error 820

[yale]

How can I get this resolved? Can a service rep please reach out to me?

[ottawa]

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@BRenda18 wrote:

But it says the payment was processed? So how is it a payment error?

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Since @hTideGnow knows their stuff, the answer to your question is likely that the screen is wrong, i.e. it's an error error. Not (totally) trying to be funny, but it's not that far off "click here to submit a ticket" and then you find out here that the button is broken and does nothing (instead you message an agent using the link posted upthread by a couple of users).

[yale]

Same error message as mine

[BRenda18]

But it says the payment was processed? So how is it a payment error?

[hTideGnow]

HI @BRenda18 

this is a payment error.  You have to wait an hour and try again, better to try with a different credit card

also, make sure the address and name you setup with PM EverSafe is the same as those on your credit card

[BRenda18]

This is the error I keep getting.  

[BRenda18]

How do we know for sure that our tickets have gone through? In messages, it doesn’t show sent messages

[Jedi1]

Tickets are slow right now.  Hope you hear back soon.  

[BRenda18]

I had this same issue and I put in a ticket. It has now been almost 40 hours and zero response

[Jedi1]

My son had this error code.  I put in a ticket but a few hours after it happened I logged into his account in the app and was able to continue the process to activate his account.  

[Handy1]

@yale  You can use this direct link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

HI @yale 

sorry, this is a new error code for us.

please submit ticket with PM agent by messaging here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And remember to ask agent what this code actually means and come back and tell us 🙂