Activation date

[Ashtavagra]

I have registered on Aug 23rd 2024 and there was no service until Aug 24th 2024 afternoon. My number got transferred from another service provider and got activated on Aug 24th 2024 afternoon. Will my Billing starts from Aug 24th 2024? Please advise.

[softech · Accepted solution]

@Ashtavagra 

actually, the bill will start on Aug 23.  But you can explain the situation with PM and discuss with them, hope they can do something

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there