Activation and number transfer issues

[RestEasy]

For some reason I keep getting something went wrong message and to contact customer service but they are impossible to get a hold of. I cant even start a ticket cuz again "something went wrong"

[RestEasy]

And when should I expect a response from that agent?

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[RestEasy]

No I havent even gotten to that step yet. I am trying to activate my new sim card and transfer the number but it keeps saying something went wrong. 

[slusagm]

can you make calls? do you only have problem with receiving calls?

if just receiving an issue, it is a problem with the number transfer.  

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[hTideGnow]

hi @RestEasy 

use direct message then

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage