Activation and current number failure

[Fabricqueen]

I'm unable to complete my account activation because my current phone number could not be transferred.

[Fabricqueen]

Thanks

[softech]

@Fabricqueen 

i can check if it is really not transferrable into Public Mobile if you provide me the area code or the next 3 digits of your phone number. 

And if you want to check with PM CS agent, please engage them by direct message:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[Chalupa_Batman]

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@Fabricqueen wrote:

I will not be proceeding with Public Mobile because my current number cannot be transferred. In light of that, I am requesting a refund of my activation fees.

---

Just like yesterday's post, you need to contact customer service.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[Fabricqueen]

I will not be proceeding with Public Mobile because my current number cannot be transferred. In light of that, I am requesting a refund of my activation fees.

[hTideGnow]

hi @Fabricqueen 

try reboot phone and relogin the app

and if same, ask PM to help, 

 you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage