Activation Problem?

[Awesomesauce]

I activated my PM account two days a go . At first, everything appeared to be going smoothly. I even got an activiation email that said the following:

Hello  Awesomesauce

We’re excited to have you as a new Public Mobile customer.  Here’s some important information about your account:
 
- Your 4-digit PIN has been successfully registered. You may need it to make changes to your account.
- Your Self Serve account has been successfully created. You will need your email address when logging in to

.

Here is a summary of your plan and any selected add-ons:

Pick & Pay$126.00

Optional Add-Ons:

None$0

Pre-Tax Total:$126.00

Tax:$15.12

Total Amount Owing:$141.12

However, it appears that I don't have access to PM's network nor can I make or receive calls. When I try to access my self-serivce account...well I can't. I get the following messages:

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.

 When I try to go through Forgot password, thinking maybe it was set up during account activation I get:

Sorry, we’re unable to verify your email address

I have already paid for a pick and pay plan and have PMed mods yesterday without a response as of yet. I transferred over from Wind. I was hoping this would help get someones attention for help. I am not sure how long I can go without being on a network. I need to for work.

[Rockdaddy22]

Hopefully we can get this solved this week

[Awesomesauce]

I'm bumping this so the mods hopefully notice. These issues still persist and I have sent PMs with all the needed information. Please help this get resolved.

[Rockdaddy22]

It was my pleasure:)

[Awesomesauce]

I will do that now!

Thank you so much for the prompt replies. I appreicate the help!

[Rockdaddy22]

The account number is the most important. Pin is probably why the port failed in the first place unfortunately. Not your fault, they should make the account number mandatory. Send a new PM but include the account number with all the other info

[Awesomesauce]

I have indeed. Two days a go with all the relevant information, including my name, email, number, SIN card number, PIN and even the last few digits of the credit card that I used for the pick and pay plan. Is there anyway to grab the mods attention other than this? Send them another PM or try tagging them here again?

[Rockdaddy22]

I don't think it'll help but you could always try. Have you sent a a private message to a mod?

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[Awesomesauce]

Tried the sim as in tried putting it into the phone to see if it works? Yup. I tried it after activation. It appears I am on the network but don't have access to the data or call or text. I believe there was an error after I paid for the pick and pay after the activation process. I am not familar at all with this stuff. I can reboot if that helps or try putting in the SIM again but I am not sure how that would help with the porting of the number or access to my self serve account.

[Rockdaddy22]

So have you tried the sim. PS. I already read you private message 🙂

[Awesomesauce]

Thanks for the response guys!

I am using the One Plus One right now. I can try restarting it. But that still doesn't explain why I can't access my self serve using the email I entered when activating the SIM.

Also it doesn't look like there has been progress with my number being ported.

[clavijo]

hi the previous answer may be rigth what kind of phone are you using you may be able to reset it to work better for telus i found a post that show me how to reset a sumsung for telus and it work beatifuly

[Desmond]

Seeing how you were a customer of wind Mobile, if you are using that same phone and it is from Wind mobile I do not think it would work : it is on a different frequency.