Activation Not Working

[HandsInMyPocket]

I am trying to port my number over from Telus and my company’s account to Public mobile. I was just a user of Public and am going back. But activation is not occurring when I try. 

[hairbag1]

@HandsInMyPocket 

sorry for my confusion but are you attempting to activate a new account or are you trying to re-activate an old PM acct ? If a new account you must use a different email address that the one you originally had before.

[HandsInMyPocket]

I need to create a new account? I’ve purchased a plan and eSIM. But when I go through the process it says the activation didn’t work. 

[hairbag1]

@HandsInMyPocket 

you must download the Public Mobile app to your cell and create a new account, select a plan and buy an esim (or get a hard sim before you start the process). During the activation process, you're given the opportunity to port your old number to new PM acct but old account with Telus must be active and in good standing

[slusagm]

Did you use the app to subscribe?  You got to step 6?

Do you see the sim on Settings -> Cellular screen?