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Activation Failing

gargshobhit07
Good Citizen / Bon Citoyen

I recently ported my number from Fizz, but the activation on Public Mobile is failing. I’m seeing an “activation failed” message and the eSIM cannot be installed. Could you please help?

4 REPLIES 4

gargshobhit07
Good Citizen / Bon Citoyen

Can someone from PM help me on this? 

gargshobhit07
Good Citizen / Bon Citoyen

Yes I received the email with esim. But when I am trying to activate. It is failing with "Activation Error"

@gargshobhit07 

Ddi you receive an email with QR code for eSIM?  

If not, then you will need to private message CS_Agent

Click on the following link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

slusagm
Mayor / Maire

quite many failed activations today.  You need to open ticket with PM.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
        

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