@will13am wrote:Just want to share some useful information on an activation bug that results in no account access. A friend had that happen twice in two account activations earlier this week. After fixing the problem, Mary was kind enough to explain the bug and the associated behavior. It is rather interesting which is why I thought it would be worthwhile to discuss it in the open forum.
During activation with number porting, if the porting request fails for whatever reason, it will also result in the account not being set up properly as well. The way the self serve portal works is that there has to be a definitive number associated with each account. If there is no associated number, the account will not set up. Once the port is resubmitted and completes, going to account setup and entering the same credentials as before will restore everything, including the credit card used during the activation process. One thing that does need to be checked off is auto pay.
Thanks for the explanation. I'm filing this to my ever-growing personal knowledge base. 
