01-07-2024
04:21 PM
- last edited on
01-07-2024
04:41 PM
by
computergeek541
Completed my subscription...downloaded the app...transferred phone number and activating esim...getting an error at the 6th step - help
Solved! Go to Solution.
01-07-2024 04:49 PM
@Larryberry Please note agents can sometimes take up to 48 hours to reply . My last ticket took 24 hour for response . It’s not wise to keep submitting tickets impatiently as you the risk your ticket getting shuffled back down to the bottom of the queue. Just submit ticket be patient and they will get back to you . Only if it more then 2 days would I chance submitting another ticket I’m sure the oracles would agree to not continue you sending ticket every few hours . Isn’t that correct @computergeek541 . Or am I wrong in that thought
01-07-2024 04:40 PM
HI @Larryberry my experience is usually agent will reply in 2 or 3 hours. Check your Community inbox for reply. If after 4 hours still no reply, message them again
01-07-2024 04:39 PM
thanks, im waiting for someone to get back to me
01-07-2024 04:34 PM
Since step 6 is the activation of your eSIM.
Is your phone eSIM compatible? If it is then you will need to contact a CS_Agent to help you with the activation at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-07-2024 04:31 PM
HI @Larryberry
Step 6 already passed payment, so, it is not a payment issue
either eSIM or account final setup problem.
Please check the eSIM as I suggested above, or not esim or that didn't help, please submit ticket as I advised earlier
01-07-2024 04:27 PM
@Larryberry make sure the APP is set for your province and that your credit card matches that of the postal code you use for your address . If still no luck you can try logging out of the app and uninstall it reboot the phone and re install the app and try again . If same please submit ticket with support to help
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-07-2024 04:27 PM
It just says after the 6th step
"Subscription not activated something went wrong"
01-07-2024 04:25 PM
HI @Larryberry
check your phone's Sim manager or Cellular screen from settings, check if a PM esim already installed, if it is, you just have to enable it or "turn on this line" and set as primary
if no eSIM, check if you have a Welcome email from PM, you can then install the esim by scanning the QR code
if no email, then please ask PM agent to help
please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-07-2024 04:25 PM
What error notice is it showing?