@Larryberry Please note agents can sometimes take up to 48 hours to reply . My last ticket took 24 hour for response . It’s not wise to keep submitting tickets impatiently as you the risk your ticket getting shuffled back down to the bottom of the queue. Just submit ticket be patient and they will get back to you . Only if it more then 2 days would I chance submitting another ticket I’m sure the oracles would agree to not continue you sending ticket every few hours . Isn’t that correct @computergeek541 . Or am I wrong in that thought
HI @Larryberry my experience is usually agent will reply in 2 or 3 hours. Check your Community inbox for reply. If after 4 hours still no reply, message them again
Since step 6 is the activation of your eSIM. Is your phone eSIM compatible? If it is then you will need to contact a CS_Agent to help you with the activation at:
@Larryberry make sure the APP is set for your province and that your credit card matches that of the postal code you use for your address . If still no luck you can try logging out of the app and uninstall it reboot the phone and re install the app and try again . If same please submit ticket with support to help
check your phone's Sim manager or Cellular screen from settings, check if a PM esim already installed, if it is, you just have to enable it or "turn on this line" and set as primary
if no eSIM, check if you have a Welcome email from PM, you can then install the esim by scanning the QR code
