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Activating a service

Cormss
Great Neighbour / Super Voisin

unable to continue past payment method. tried with Mastercard & VISA 

error message: Payment Failed! Please try again or use a different payment method.

3 REPLIES 3

Try to setup another PM account with a different email

and please use PM app to start activation.  Even you start using a browser, you still need the PM app to complete the activation after the payment step, so it is better to just use the PM app

Cormss
Great Neighbour / Super Voisin

I tried on the web browser and the app. the promo for the plan I want ends tomorrow lol. ive tried with my Mastercard and visa.. quite frustrating

slusagm
Mayor / Maire

were you using Public Mobile app?  If not, try it

if you have tried with the PM app and failed 2+ time with a particular card, you need to hold and try again after a 24 hours wait

And remember, the card you try must be a card issued by Canadian financial institution and have a Canadian address linked to it.  

If you have to wait 24 hours and try again, maybe use another email address to setup another PM account as well