06-20-2023 05:44 PM - last edited on 06-20-2023 06:46 PM by computergeek541
I activated wrong add-on, I need Canada data instead of US 3gb data. How to change it?
Solved! Go to Solution.
06-20-2023 07:06 PM
Eventually the situation was resolved by support.
Thanks everyone
06-20-2023 05:57 PM
@Ianchik they can likely reverse the transaction and put it back as points on our rewards account.
Please open ticket with support as advised above, and let us know how it turns out
06-20-2023 05:56 PM
I bought with points. There’s no available funds at the moment. A cancellation would be better option
06-20-2023 05:50 PM
go ahead and buy the correct add-on...then ask CSA to credit your account for the incorrect one.
06-20-2023 05:46 PM
06-20-2023 05:45 PM
@Ianchik PM is a prepaid provider and usually no refund
However, if it is an honest mistake, support usually able to do something, please message them directly here: