Activated SIM card online through computer before inserting it into phone and now can't unlock SIM

[Babs]

I purchased my PM SIM card just before the expiry on the $10 discount was expiring so was in a rush to register my account.  I decided to activate the SIM online through my computer instead of trying to figure how to insert it in my phone.  The SIM activated but when I later inserted it into my phone I was not able to unlock the SIM with the code I had gotten earlier from my previous carrier (Virgin Mobile).  To top it all off, I transferred my phone number upon registering with PM and now my account with Virgin no longer exists even though I still had 4 days left with them.  What do I do now?  

[geopublic]

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@Babs wrote:

I purchased my PM SIM card just before the expiry on the $10 discount was expiring so was in a rush to register my account.  I decided to activate the SIM online through my computer instead of trying to figure how to insert it in my phone.  The SIM activated but when I later inserted it into my phone I was not able to unlock the SIM with the code I had gotten earlier from my previous carrier (Virgin Mobile). 

@Babs  That sounds like the unlock code that you got from Virgin is not valid. If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat

To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Otherwise you need to call Virgin again and ask for a new code.

To top it all off, I transferred my phone number upon registering with PM and now my account with Virgin no longer exists even though I still had 4 days left with them.  What do I do now?  

That means that the port was completed so as soon as you get your phone unloced it should start working right away.

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[ChuckYeah]

@cellphoneuser1 is right. Vigin will, and for that matter, must unlock the phone.

[cellphoneuser1 · Accepted solution]

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@Babs wrote:

I purchased my PM SIM card just before the expiry on the $10 discount was expiring so was in a rush to register my account.  I decided to activate the SIM online through my computer instead of trying to figure how to insert it in my phone.  The SIM activated but when I later inserted it into my phone I was not able to unlock the SIM with the code I had gotten earlier from my previous carrier (Virgin Mobile).  To top it all off, I transferred my phone number upon registering with PM and now my account with Virgin no longer exists even though I still had 4 days left with them.  What do I do now?  

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You have to contact Virgin to get it unlocked. Public Mobile can't unlock phones from Virgin. They should still do it. You can buy unlock codes on ebay.