Activate esim for iPhone 10 XS Max

[purple19]

Hi,

I subscribed today to 26 dollar plan for esim but when I login it says my phone is not compatible with esim I have iPhone 10 XS max on screen it says request refund for e sim and request physical card I really want to use esim please help I want to use new phone number 

[purple19]

I sent message to CS agent waiting on reply

[slusagm]

esim could still work with help from PM.  Open a ticket.  

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[purple19]

Hi where can I submit support ticket I also didn't get esim activation email

[umnikke8]

I think you'll have to contact customer support. The iPhone XS does support eSIM, but if the app won't install an eSIM for it, then you'll need their help. Submit a support ticket.