yesterday
I gave my number that I wanted to be transferred. I can't get the verification code as text is not activated yet. Please help.
I have tried changing the number to a friend's so I can get the code. But can not change my number request.
Helppppp
yesterday
So if you place the old providers SIM card in your phone, it has SOS at the top? Then you'll have to put in a ticket to a CS Agent to resolve this.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
yesterday
I couldn't respond as I no longer have text. I tried to confirm but don't think the text went through. I no longer have service with the old provider
yesterday
Hello @LadyJ2024
Let's start with this. You are porting your number to Public Mobile, Yes? If so, did you get a text from your old provider asking permission to port? If so, did you say YES? You had 90; minutes to do it. If you missed the porting request, there is a number I can give you to call to request the port again. However I'd rather hear first before sending it.