08-01-2023 12:36 PM - last edited on 08-02-2023 09:00 AM by Dunkman
trying to activate SIM but cannot get into Public Mobile because it keeps sending a code to the phone which isn't working because there is no SIM in it.
Solved! Go to Solution.
08-01-2023 01:08 PM
Thanks so much for all the help. It was my son's phone and we were tearing our hair out. We did as you said and tapped resend code and it sent to the email instead. What a relief. Thanks to everyone who tried to help! What a great community! 🤗
08-01-2023 12:44 PM
@Patti1998 I should also ask are your existing customer trying to replace a SIM card ? . If so you don’t activate it your just SIM card swap the number in your my account profile page like this . Or ask support to do it for you
SIM SWAPPING profile tabs
Note only do this on lap top or computer/ not mobile device
08-01-2023 12:44 PM
did you got past the payment step?
If so, try to put the PM sim card in and check if it can connects to PM network. If it can try to ask the system to send the security code again
if still not works, message support here:
08-01-2023 12:41 PM
@Patti1998 Try tapping resend code a few times you should get option to send code to email instead . If no luck please submit ticket with support
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437