Accounts locked!

[ElizabethDB82]

I had to create a new community account to make this post. My account and the account I manage for my mom are both locked. It says try again after a certain period of time and it still says locked. I try putting in a ticket and I keep getting looped around. Can somebody please help direct me as this is driving me insane!

[BKNS27]

@ElizabethDB82 

If you are trying to login on the website. Too many attempts with the wrong password or email address will be locked for 1 hour. This is to avoid any unauthorized attempts of hacking into your accounts.

Try clearing the cache on your browser and go incognito before login. I find that I can login to my account on the PM app with no issues.

If you tried both recommendations and still can’t access your accounts then you will need to contact a CS_Agent by typing Submit a Ticket or Contacting an Agent on the Chat bubble or pm them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Staff hours are 9:00am to 10:00pm EST.