Accounts amalgamated from two to only one

[Rob34]

Hi. I was administering two account numbers (2 telephone numbers) under two different email addresses. When I last logged in it made me create a new account. I thought that meant they would amalgamate my 2 numbers with public mobile under one account. So i used the same email address for both. Now it seems I have access to only one account/telephone number and it doesn’t even tell me anywhere which telephone number i’m dealing with. No idea why this is so complicated but i had two separate accounts, one for my son’s telephone and one for mine. Now i have no idea what I have. I added data because my son needed it and i don’t even know which account it was added to and he has received no text confirmation of it and neither have I. I don’t know if this is where I can get help, but they sure make it complicated, so anything would be aporeciated.

[Rob34]

I did. I think that’s where I made the mistake. Thanks, i found the profile info and have sent a message to customer service. Thanks for all the help.

[BKNS27]

@Rob34 

Did you create an Eversafe ID for each account? This is a new on PM for all members. Click on Sign Up, the email for the account and this Community will be the same.

 

[Rob34]

Found it. Thank you.

[dabr]

@Rob34   Which link did you try?  Try my first link and CS_Agent is already filled in the "send to" field.  You just need to add the subject and message explaining the situation.  Their response will appear in the message box top right which can take anywhere from less than hour or 2+ hours.

[Rob34]

Hi. Thanks. Hit that link and don’t see customer support anywhere, let alone cs_agent link

[Rob34]

Hi. Thanks. You would thinks. There is no phone number anywhere in my profile. That’s what I don’t understand. Where? Downloaded the app as well. Zero profile info and no telephone numbers in either account.  Can screenshots be posted.

[BKNS27]

@Rob34 

You can’t combine two accounts on one email…the system wouldn’t allow to create the second account using the same email. Login to the email and go to the Profile section will show the number associated with this account.

Private message (envelope icon) a CS_Agent on your computer to lookup the email used for the second account.

Try login to 

[dabr]

@Rob34    Have you contacted support yet? 

If you clicked the CS_Agent link from the earlier response, then you need to select Send a Message from that profile to send a private message, or you can use this link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You can also try submitting a ticket via chatbot here (PM's preferred option):  https://urlshortner.tiia.ai/xYpc_I

edited chatbot link as the first one was oddly in French..

[Mohawk44]

That’s rather odd. I would contact @CS_Agent to find out what’s going on. Never heard of that happening.