01-12-2022 03:44 PM - last edited on 01-12-2022 03:47 PM by ShawnC13
I port in my number to public mobile from freedom mobile last December 1, 2021. My phone is working fine and I use the Simcard of public mobile. I can call and I can text using public mobile. However, Freedom mobile still charging on their end. What's happening?
Name: Maria Patacsil
Sim Card #
**************************
Phone #
4** *** ***2
Account #
1000000*******
ShawnC Removed personal info
Solved! Go to Solution.
01-12-2022 06:17 PM
@maria400 wrote:According to them. There was a glitch on their end. Thank you so much for your help!
That is a problem having credit card on record and not removing it Before closing an account. Some folks here reported similar issue when porting out PM number. But it does not happen very often...
01-12-2022 04:34 PM
According to them. There was a glitch on their end. Thank you so much for your help!
01-12-2022 03:53 PM
do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.
mabye you stuck with Transferring your old Phone Number, is not complete processing
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.
01-12-2022 03:48 PM
@maria400, if you are also receiving calls with no issue that means your port completed and you will have to talk with Freedom Mobile as to why they are still charging you
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *