5 hours ago
I signed up with public last night using an eSIM but I don’t know if something didn’t work properly as I can’t text or make calls. Nothing is working
2 hours ago
You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If you are having a difficult time, then you can private message CSA:
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
4 hours ago
@Aj816 wrote:I do have an iPhonewhere and what is this sim manager
I do have an iPhone
where and what is this sim manager
@Aj816
Settings on the phone.
Click on Carrier.
Then it should show SIM/eSIM information
Where do I check for that. I am not technically savvy. I am about ready to pull my hair out as nothing is working
check if you see the eSIM is there on the Sim Manager and check if it is active. On iPhone, it needed to be Primary and Turn on this line both set
if the eSIM not even there, check the Welcome email from and scan the eSIM QR code
@Aj816 , do you see the e-SIM when you check the SIM manager on your phone? If so, make sure the e-SIM is set as active.
