Account was still charged with previous credit card

[wuchangh]

I changed my Autopay credit card number from Master to VISA after my first payment. But, it still charged my Master card in the 2nd payment. Obviously, the payment system didn't get updated from my credit card number change. Can anyone help on this? Hope it can be fixed before my next payment in April. Thanks. 

[Mary_M]

Good morning @wuchangh,

thank you for reaching out to us !

Sorry to hear that the wrong CC was charged although you tried to update it. Can you please follow the suggestion mentioned above and send us a private message? We would be more than happy to help 🙂

Cheers,

Mary

[will13am · Accepted solution]

@wuchangh, you will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...