Account suspended

[biscuitlaite3]

Someone make a payment for me and like a week after my account has been suspended

[BKNS27]

@biscuitlaite3 

Download the TextNow app for free calling and texting when connected to free wifi. Once you have funds, you can reinstate service but don’t let your account suspended longer then 90 days or you will loss your number, SIM will be stop working and your account closed.

[eddieO]

@biscuitlaite3 for billing and account related issues you will need to contact a support agent.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.