Account suspended but paid

[Warrior]

Can a Mod help, my account was temp. suspened but i paid .No service yet

Can someone tell me how long before everything is back to normal??

[Triguy]

You should remove your peronsal information but clicking on the 3 dots on the top right.  When you log into your self serve account - what is the status ?

[sweetcharlotte]

I have the same problem.  How did you fix yours?

[sweetcharlotte]

.  I am paid to September 25, 2019 and have excess money in account.   No service. I do not remember my account particulars, so i cannot log in.

[630ff80]

I paid my bill on April 12 th and my account is suspended.

Please  find the payment information lsted below:

Date Transaction Type Credit (Payments) Debit (Charges) Balance
Apr 12, 2019 Unlimited Canada-wide Talk/Appels Illimités au Canada $23.00 $0.00
Apr 12, 2019 30-day plan/Forfait de 30 jours $10.00 $23.00
Apr 12, 2019 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $33.00 $33.00
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[Rockdaddy22]

Is everything ok now @Silenseking?

[Silenseking]

I am having the same issue made the payment and still not working and its been like 2 hours.

[kittyslipper12]

Having the same issue here 😞

Messaged you @Shazia_K! 

[Michael6]

So can we assume vouchers are the best way to go for now?

[SaraKhimani]

@Shazia_K just sent it 

[Shazia_K]

Hey @SaraKhimani, 

Sorry to hear about that! 

I see a private message from you but you forgot to include your Public Mobile phone number. 

Can you quickly send it to me please? 

Thanks,

Shazia

[SaraKhimani]

Having the same issue.

Sent you a PM @Shazia_K

rebooted and its still not working.

[mikga]

I just chatted with Mary @Mary_M she can help you check your account. Send a private message to her 

[Shazia_K]

Hey @calgandona, 

Sorry to hear about this! 

Can you please send us a short PM with your Public Mobile phone number? 

Thanks,

Shazia

[calgandona]

Hi, i am currently experiencing the same issue.. although my  CC is on file as auto update.. i have a suspended acct..  can someone please help.   Thank you 

[shocd]

Thanks Shazia, I'm up and running again. Thanks!

[mikga]

Yes, should need to reboot the phone to get it worked, it happened to me too 🙂

[Jgrooves]

@Shazia_K,

Just sent you a pm with mine and my wife's phone numbers. Hers is doing the same thing.

Thanks!

[shocd]

Mine is doing the same thing. When I went to get help and send a message it wouldnt let me. Said my email was invalid. Please help.

My phone, text and internet went down today too! I'm paid and up to date, with autopay on Feb 7, 2016,.

What is going on???

[sportymi]

@Jgrooves, please PM @Shazia_K with your phone # and whe will help you with it. 

[Shazia_K]

Hello @Jgrooves, 

Can you please send us a PM with your Public Mobile phone number so that I can look into this for you. 

Thanks, 

Shazia

[Jgrooves]

Having the same issue. Account suspended but my account info says I'm registered for autopay with next payment due Feb 16, 2017. 

[Warrior]

Shazia everthing is back to normal!!

THANK YOU and everyone is that repliied and helped.

Love Public Mobile

[Shazia_K · Accepted solution]

Hey @Warrior, 

Can you please reboot your phone and confirm that everything is now functional? 

Thanks,

Shazia

[Warrior]

shazia i just messaged you.

Nothing working no text no calls, but can get voicemail

[Shazia_K]

Hey @Warrior,

Sorry to hear about this!

Please send me a PM with your Public Mobile phone number if anything. 

Thanks,

Shazia

[Rockdaddy22]

Does anything work? Talk, text or data?

[will13am]

---

@Warrior wrote:

Can a Mod help, my account was temp. suspened but i paid .No service yet

Can someone tell me how long before everything is back to normal??

---

Please send them a private message.  I find it to be the best way to get their attention.  Even if you use the discussion board to reach out to them, they will still need to communicate with you via private messaging to exchange personal information.  BTW, if using the message boards to communicate with a moderator, you need to tag one of them.  I  can do that for you.

@Shazia_K

[swz5005]

Please private message the MOD directly with your account information (including account number and phone number). Once message wait patiently, the MODs will fix this for you ASAP.