Account suspended/Data not working
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08-19-2017 08:36 AM - edited 01-05-2022 02:41 AM
Hi there,
On August 9th I signed up for the 90 day 3gb plus 3gb additional data. I paid $144.90 on August 9th and signed up for autopay. Now it's saying my account is suspended and my data will not work. Help!
On August 9th I signed up for the 90 day 3gb plus 3gb additional data. I paid $144.90 on August 9th and signed up for autopay. Now it's saying my account is suspended and my data will not work. Help!
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08-19-2017 08:38 AM
There appears to have been a glitch in the system causing multiple accounts to be suspended prematurely (I am currently affected by this issue myself).
Send a message to @Moderator_Team with your e-mail address, phone number and account number (located at the top right of the self-serve page) and let them know your service has been prematurely suspended and which plan you're on.