Account status

[AL1989]

I have auto renew, which has worked great until today. Account did not renew automatically.
I renewed it manually and account says active, but I can not make or receive calls . Help. 

[esjliv · Accepted solution]

@AL1989 

Can you try your SIM into another phone? If calls still don't work Turn off VoLTE if you have a VoLTE enabled phone. If that does not work, connect with contact customer service agent for assistance. 

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent