Account number

[johneshak]

I had the account number but it seemed changed for some strange reason.

When I sign in for my account, it does not allow me 

When I try to reset my password, even though I get the text message on my cell, and start the process, it shows me an error message at the end.

It's a real nightmare.

[johneshak]

Thanks. I will try that

[johneshak]

I tried incognito mode. still not working.. still displaying the same message which is 

There was an error resetting your password. Please try again later.

[johneshak]

There was an error resetting your password. Please try again later.

[johneshak]

I will try this

[Outdoorsman · Accepted solution]

@johneshak hi do you have phone service? 

 to change/reset account email you need the help of a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

[BKNS27]

@johneshak 

What does the error message indicate?

[johneshak]

Still does not get me in for some reason.. My experience so far is nothing but a nightmare

[softech]

@johneshak  try to login again using Incognito mode or try with a different browser

Also, if you are using Chrome and saved password, DO NOT click login after you picked the saved username/password, Chrome will automatically log you in

[WolverineCaz]

I sign in with my email adress.