Account not Activated but charged

[Dee_G]

My subscription was not activated. I tried to go back and fix the steps, but the online application will not allow me to. I need to attempt back in July. I know have a charge on my credit card even though my subscription was not activated. I am unable to reach anybody. This is terrible customer service. 

[slusagm]

did you message PM?  If you did, did you check the inbox in the community here for PM's response?

the only way to sort out this is to message support

[EB0]

To reach support, you need to submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dee_G]

I was charged and my account wasn’t even activated. I cannot reach anyone.