yesterday
My subscription was not activated. I tried to go back and fix the steps, but the online application will not allow me to. I need to attempt back in July. I know have a charge on my credit card even though my subscription was not activated. I am unable to reach anybody. This is terrible customer service.
yesterday - last edited yesterday
There's no reason to repeat the same information provided more than 1.5 hours earlier.
yesterday
did you message PM? If you did, did you check the inbox in the community here for PM's response?
the only way to sort out this is to message support
yesterday
To reach support, you need to submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
yesterday
I was charged and my account wasn’t even activated. I cannot reach anyone.