@Charithra wrote:
I have made my payment and balance is 0 but my plan is not renewed. Can you please help
Hello @Charithra ,
Do you see the payment in your payment history section?
If so, and trying @hTideGnow suggestion did not work, try making a top up of $1 more, then see if you can reactivate/resume your Self Serve status, to make it ACTIVE.
If still issues, log out of your Self Serve account completely.
Turn off your phone.
Log back into your Self Serve and see if you can Reactivate it then.
Reboot your phone.
If still issues after that, ask Moderators to check into your account.
To contact the Public Mobile Moderator_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Moderators (PM Customer Service Representatives)
