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Account login

Dan4644
Great Neighbour / Super Voisin

Why does it say “forbidden ai” when I try to login to my account?

3 REPLIES 3

Oh that's simple. Did you get the text from Rogers asking to port your number and did you say YES? If so, if you put your Roger's SIM card in your phone, does your Rogers SIM still work? If not, put in your public Mobile SIM and reboot. If that doesn't work, come back and let me know. I can send you a number to call if the porting didn't go through. BUt I'd prefer to wait to hear from you first....

 

Dan4644
Great Neighbour / Super Voisin

it’s been over 2 hours since I ported my number over from Roger’s to Public and I’m worried it hasn’t gone through and I can’t check what’s going on because I can’t login. What should I do?

Chalupa_Batman
Mayor / Maire

Usually Forbidden A1 is the site is down for repair....  although I just tested it and I was able to get in.

I'd suggest this. Wait 1 hour. Open your browser, go to your settings and clear the cache, history and cookies. Then restart your browser and try again. It should work after that.

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