Account log in issues are back!

[Hollister]

@J_PM 

Issues with account log ins experienced yesterday evening are back. Keep on getting Forbidden A1 or when I do get in only partial info displayed.

[Omni24]

Can’t login to my account, Getting the forbidden Ai error message. 

[Cell_Mate]

Glad it is back to working now 😀 As said, I had to log in again and it was fine... slow yet fine. Now everything seems to be a-ok!

[XionBunny]

@LitlLdy yup I'm on the latest, I updated just before all this started happening.

[LitlLdy]

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@XionBunny wrote:

@LitlLdy That's very odd, hopefully they quickly fix that on the iOS end, I'm on Android.

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@XionBunny , Thanks for letting me know. I will update on the app post once it is fixed for me.
Did you update the app today to the newest update?

[XionBunny]

@LitlLdy That's very odd, hopefully they quickly fix that on the iOS end, I'm on Android.

[LitlLdy]

@XionBunny, I believed you. I just can’t use it on my iPad with the updated version today 1.3.0. I just tried again!

[XionBunny]

@LitlLdy 

 just proof without showing account info

[LitlLdy]

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@XionBunny wrote:

@LitlLdy I'm logged in fine via the app, that's how I tested it, I'm on my phone currently.

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@XionBunny , my app still says under maintenance on my iPad & I uninstalled it, rebooted & installed it again! Maybe I need to do that again! It is the updated version from today. 

[XionBunny]

@LitlLdy I'm logged in fine via the app, that's how I tested it, I'm on my phone currently.

[LitlLdy]

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@XionBunny wrote:

@Tiana_V it's up and working fine now, that was a really quick fix, I'm impressed, great work.

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@XionBunny , right! I can log into My Account now which was fixed quickly but the Public Mobile app is still under maintenance since the new update version 1.3.0 released today! At least we can use our My Accounts on the website 😃 

[Cell_Mate]

I just had a log in issue. Attempt to retry by going back in. I did this and it worked for me. You may have to do this more than once to get in.

[SlickToxic]

Serious Problems here? Not assuringing to permanently join and lose Rogers plan. Glad we trial texting.

[XionBunny]

@Tiana_V it's up and working fine now, that was a really quick fix, I'm impressed, great work.

[LitlLdy]

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@Tiana_V wrote:

@Hollister Our team is on it and has implemented a solution to fix the issue. You should see log in working shortly. 

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@Tiana_V , thank you! We really appreciate that you took the time to respond to let Us know! I didn’t see your message while I was typing. Sorry. 

[LitlLdy]

Yes, our My Account & Public Mobile app (updated version today) is down for maintenance again!

[Tiana_V · Accepted solution]

@Hollister Our team is on it and has implemented a solution to fix the issue. You should see log in working shortly. 

[XionBunny]

I can't really comment on that, I can say that this new system hasn't been smooth since day one though, and that was before the layoffs, so really that's just a scapegoat blaming that.

[Hollister]

@XionBunny 

I guess laying off 6000 employees was not a good idea.

[XionBunny]

That hasn't worked for me and I've getting the same login issues as well, both on the app and website, nothing works right now.

[JRod]

Hello @Hollister 

Try clearing the browser data or using an incognito window and try logging in again. Clearing the cache and cookies has helped many of us after last nights downtime