Account locked

[janetordonia]

Hi there,

my account was locked. I forgot my security question. 

[JL9]

In that case you will definitely have to go the CSA route. They should be able to get you back on track 

[computergeek541]

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@janetordonia wrote:

My password and security question is not working when I am resetting. I forgot both 

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Please use the instructions that I provided earlier.  You won't be asked for either of those during the ticketing process. The procedure that I've mentioned to you isn't the automatic password reset page.  It's a form to ask a customer support agent for help.

[janetordonia]

My password and security question is not working when I am resetting. I forgot both 

[computergeek541 · Accepted solution]

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@janetordonia wrote:

Hi there,

my account was locked. I forgot my security question. 

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Go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type "forgot security question answer".

[JK8]

@janetordonia 

You can wait 1 hour and try again when it becomes unlocked or you can contact a CSA by choosing the chatbot in the lower right hand corner.